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	<title>Onflysoft ::: IT News</title>
	<link>http://www.onflysoft.com</link>
	<description>Onflysoft IT News</description>
	<pubDate>Wed, 31 Dec 1969 18:00:00 CST</pubDate>
	<language>en</language>
	<item>
		<title><![CDATA[Be a Virtual Assistant]]></title>
		<link><![CDATA[http://www.contactcenterworld.com/view/contact-center-article/Be-a-Virtual-Assistant.asp]]></link>
		<dc:creator>zvzvzv77</dc:creator>
		<description><![CDATA[A virtual assistant provides administrative services to organizations and businesses outside of the premises of the office of the organization. Because of the availability of phone lines and of the internet, a huge number of virtual assistants now are serv]]></description>
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	<item>
		<title><![CDATA[Knowledge transfer series:  Work management through messaging]]></title>
		<link><![CDATA[http://www.kmworld.com/Articles/Editorial/Feature/Knowledge-transfer-series--Work-management-through-messaging-8968.aspx]]></link>
		<dc:creator>dirfil123</dc:creator>
		<description><![CDATA[In March, executives from Eastman Software (www.eastmansoftware.com) and Microsoft (www.microsoft.com) jointly announced two new work management products based on Microsoft Exchange that promise to make serious document management and workflow capabilities simply part of the enterprise messaging infrastructure. We spoke with Michael Loria, Eastman Software&amp;amp;amp;#039;s VP of Worldwide Marketing, to understand how putting work management into the Microsoft platform will change the market, and why Eastman is pursuing this business strategy.Q. Eastman Software has always been known for high-end production imaging and workflow. Why the new emphasis on Microsoft Exchange?We&amp;amp;amp;#039;re trying to drive work management technology into the mainstream in order to grow the market. Let&amp;amp;amp;#039;s face it, all the vendors have built good stuff, and it works ... but the industry needs to be bigger than it is. Our success depends on growing work management into a mainstream market.]]></description>
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		<title><![CDATA[BPO News & Insight: Clean and Compliant]]></title>
		<link><![CDATA[http://www.destinationcrm.com/Articles/Columns-Departments/Insight/BPO-News-&amp;amp;-Insight-Clean-and-Compliant-44121.aspx]]></link>
		<dc:creator>Scamp</dc:creator>
		<description><![CDATA[Earlier this year Acxiom and the dealer services group of Automatic Data Processing (ADP) unveiled their database management service to help retail automotive dealers maintain more accurate customer contact information and to assist with privacy compliance of state and federal do-not-call lists. &amp;quot;Retail automotive dealers have invested significant time and money into CRM strategies, but those strategies just don&amp;#039;t work without accurate, current data that can be integrated across multiple dealer sites,&amp;quot; according to Kevin Henahan, senior vice president of marketing, ADP Dealer Services. &amp;quot;Now ADP and Acxiom have joined forces to help dealers maintain comprehensive, current customer records that help continuously grow and preserve the customer relationship.&amp;quot;The service enhances ADP&amp;#039;s DataFresh product by making use of three data integration and data hygiene offerings from Acxiom: AbiliTec, Acxiom BestAddress, and Acxiom ChangePlus]]></description>
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		<title><![CDATA[FatWire XSS vulnerability, and the perils of Web 2.0]]></title>
		<link><![CDATA[http://www.cmswatch.com/Trends/1077-FatWire-XSS-vulnerability,-and-the-perils-of-Web-2.0]]></link>
		<dc:creator>Shadow</dc:creator>
		<description><![CDATA[Andrew Davies of Portcullis Computer Security Ltd reports that an older version of FatWire&amp;amp;amp;#039;s Web CMS product,   Content Server 6.3.0, exposes cross-site scripting (XSS) vulnerabilities &amp;amp;amp;amp;quot;in   multiple locations&amp;amp;amp;amp;quot; in the Web UI, &amp;amp;amp;amp;quot;mainly with the search and advanced   search functions.&amp;amp;amp;amp;quot; FatWire told Davies that it had already fixed the vulnerability   in a patch release. The vulnerability is of a type where a specially-crafted URL (containing JavaScript)   can cause mischief if an unsuspecting user clicks a link containing that URL.   Also, just typing something like &amp;amp;amp;amp;lt;script&amp;amp;amp;amp;gt;alert(&amp;amp;amp;#039;Hacked!&amp;amp;amp;#039;)&amp;amp;amp;amp;lt;/script&amp;amp;amp;amp;gt;   in a search box will cause a script to execute, reportedly. Just for kicks, I tried searching for word of the vulnerability on http://developernet.fatwire.com. But   the Search box was disabled. Probably wise.]]></description>
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		<title><![CDATA[EMC Customer Video: Modine Manufacturing Company]]></title>
		<link><![CDATA[http://www.ecmconnection.com/download.mvc/EMC-Customer-Video-Modine-Manufacturing-Compa-0001]]></link>
		<dc:creator>timset</dc:creator>
		<description><![CDATA[Find out how our customers are taking advantage of EMC Documentum solutions and products to resolve their challenges ranging from corporate administration, planning, and operations to design, marketing, and sales.]]></description>
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	<item>
		<title><![CDATA[New  IVR/CTI Monitoring Technologies Help Improve Performance]]></title>
		<link><![CDATA[http://www.contactcenterworld.com/view/contact-center-article/New--IVR-CTI-Monitoring-Technologies-Help-Improve-Performance.asp]]></link>
		<dc:creator>ruegipt</dc:creator>
		<description><![CDATA[Kurt Dahlstrand, the Application Management Consultant at Empirix Inc. says that automated monitoring solutions are rapidly becoming standard elements in contact center design and management.]]></description>
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	<item>
		<title><![CDATA[You Have To Be Agile: How Technology Is Changing Your Approach to Customers]]></title>
		<link><![CDATA[http://www.customerthink.com/article/ybe_agile_technology_is_changing_approach_to_customers]]></link>
		<dc:creator>Lam</dc:creator>
		<description><![CDATA[In the 1980s, financial institutions started rolling out their new automated teller machines, banking on the idea that customers would pay for this convenience. At first, the ATMs were not warmly accepted by consumers: The idea of using a plastic card in a machine outside of a bank to access your account was new, and it was strange for many people. However, as soon as customers determined the advantages of having ready access to their funds in the middle of the night, the installation and use of ATMs quickly skyrocketed. Today, anyone with a desire to start a financial institution without a network of ATMs would fail miserably. In less than two decades, the service became a commodity. Things aren&amp;#039;t all that different in today&amp;#039;s technology market. In fact, innovations in technology have a profound impact on a company&amp;#039;s ability to win]]></description>
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		<title><![CDATA[Managers Have Needs Too, Ya Know]]></title>
		<link><![CDATA[http://www.destinationcrm.com/Articles/Columns-Departments/Reality-Check/Managers-Have-Needs-Too,-Ya-Know-41654.aspx]]></link>
		<dc:creator>claus</dc:creator>
		<description><![CDATA[In last month&amp;quot;s column, I introduced six issues that sales managers face every day. Among these were an increased span of control, managing reps from afar and the need for forecast accuracy. This month, in part two of this three-part series, I will take a closer look at these issues and certain questions that naturally follow, such as: (1) Does this apply to you and/or your sales managers? and (2) Can automation systems provide answers to any of these pressing issues? I hope to help you find an answer to the first question. As for the second, the quick answer is yes, systems and tools can now provide unprecedented levels of sales manager support. Here&amp;quot;s how. Span of Control Managing people provides new opportunities for sharing and learning. Unfortunately, these opportunities are often lost because everybody is &amp;quot;doing their own thing.&amp;quot; Many SFA systems try to overcome this by enforcing lock-step regimentation-first this step, then that step and so on]]></description>
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		<title><![CDATA[Government Demand For Imaging Solutions Swells]]></title>
		<link><![CDATA[http://www.ecmconnection.com/download.mvc/Government-Demand-For-Imaging-Solutions-Swell-0001]]></link>
		<dc:creator>Kroko</dc:creator>
		<description><![CDATA[This integrator developed a solution that captures data from both scanned paper and Web-based forms tohelp the California Department of Mental Heath reduce its labor costs by 50%.]]></description>
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		<title><![CDATA[Blogging the competition Weblogs take center stage in CI]]></title>
		<link><![CDATA[http://www.kmworld.com/Articles/Editorial/Feature/Blogging-the-competition%e2%80%94Weblogs-take-center-stage-in-CI-9510.aspx]]></link>
		<dc:creator>worldvam</dc:creator>
		<description><![CDATA[Bloggingâthe free-form sharing of information on the Web in a diary-like formatâhas gained popularity as a way for individuals to post information about their personal triumphs and struggles. But that same technique is now being used for salespeople, marketers and others in an organization to quickly and easily share competitive intelligence (CI).While most competitive intelligence efforts require some structure and software, the appeal of blogging is that it can be done with minimal software intervention from the IT department. The information can be fed into more structured knowledge management systems, providing the freedom and ease of sharing ideas with the need to keep close tabs on the competition.&amp;amp;amp;quot;What we&amp;amp;amp;#039;re seeing is the Web become an information clearinghouse for competitive intelligence, and the Weblog is just an extension of that phenomenon,&amp;amp;amp;quot; says Arik R. Johnson, managing director of Aurora Worldwide Development Corp.. &amp;amp;amp;quot;We&amp;amp;amp;#039;ve been seeing this really take off]]></description>
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