Cross-selling Management

Intarsia®: Customer Relationship Management (CRM) for Small and Midsize Insurance Companies

CRM & Call Centers
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Posted by DEMONZZ
Category: CRM & Call Centers

The Intarsia database is optimized for insurance data types and sources and it draws information from multiple silos across an insurance organization's environment into a centralized datamart. Intarsia starts the automated data gathering process with the policy administration system where a pre-built connection extracts relevant policyholder and agent information. Other pre-built connections include most of the popular industry banking, credit card and investment systems such as FDR, PrimeVest and SunGard. Data can also be uploaded from other internal databases (JDBC, ODBC, SQL, or standard delimited files) or brought in from outside sources like commercial data providers who sell demographic and psychographic data...

Sterling Commerce to Acquire E-Commerce Firm Comergent

CRM & Call Centers
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Posted by vallu
Category: CRM & Call Centers

Sterling Commerce, an AT&T (NYSE: T) subsidiary, last week acquired e-commerce platform provider Comergent for US$155 million in cash -- further evidence of the rapid development and consolidation taking place in the B2C and B2B market sectors. Sterling Commerce and Comergent are best known for their state-of-the-art service-oriented architecture (SOA)-based systems. The merger offers AT&T an opportunity to cross-sell the end-to-end order fulfillment solution with its hosted service. "Comergent and Sterling Commerce share a vision for seamless order management, which encompasses order capture and order fulfillment," Sterling Commerce VP of Global Product Marketing Joel Reed and Comergent CEO Jean Kovacs told the E-Commerce Times in e-mail correspondence...

RightNow Focuses on Customer Outreach With Syndication Widget

CRM & Call Centers
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Posted by andre
Category: CRM & Call Centers

RightNow (Nasdaq: RNOW) is leveraging two of its competitive strengths -- self-service and knowledge management -- to deliver a syndication widget in its November 07 release. The feature allows companies to syndicate and then distribute content, such as pricing or warranty information, across several Web sites that are not necessarily directly owned or linked to the original company's site. For instance, a customer shopping for an electronic gadget might be comparing prices across several different online retailers. The manufacturer of that gadget could leverage the product information in RightNow's knowledge management module -- also called the "knowledge foundation" -- and then syndicate it to external Web sites such as e-commerce outlets that sell the item or partner sites...

Intarsia®: Customer Relationship Management (CRM) for Community & Regional Banks

CRM & Call Centers
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Posted by dirfil123
Category: CRM & Call Centers

The Intarsia database is optimized for banking data types and sources and it draws information from multiple silos across an institution's environment into a centralized datamart. Intarsia starts the automated data gathering process with the core processing system (such as Fiserv, COCC, OSI, Eastpoint, Alltel, Jack Henry, Sanchez and many others) where a pre-built connection extracts relevant customer and branch information. Other pre-built connections include most of the popular industry banking, credit card and investment systems like FDR, PrimeVest, and SunGard. Data can also be uploaded from other internal databases (JDBC, ODBC, SQL, or standard delimited files) or brought in from outside sources like commercial data providers who sell demographic and psychographic data...

Aggregation: The Next Step In Customer Relationship Management

CRM & Call Centers
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Posted by olga
Category: CRM & Call Centers

To consumers, account aggregation is an easy way to consolidate information from the Internet including e-mail, frequent flier miles and financial accounts. To financial institutions, aggregation is an easy way to gather valuable data for cross-sell and up-sell opportunities. But the true value of aggregation goes well beyond convenience. Aggregation provides financial institutions the information and the method to establish a unique and long-lasting relationship with the customer, a relationship built on trust. As such, aggregation should not be seen as another on-line feature, but as an integral part of the institution’s evolving CRM strategy...
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